How it works
Three steps, and none of them change how your shop runs during the day.
Your number forwards after hours
When your shop closes, your calls roll over to GLOOP. Your customers dial the same number they’ve always dialed — nothing new to print, post, or teach anyone.
GLOOP answers as your shop
It greets the caller in your shop’s name and says up front that it’s the AI assistant. Then it does the real work: what’s wrong, how bad is it, and is anybody in danger?
Emergencies get a human. The rest get booked.
A real emergency pages your on-call tech right away. Everything routine is booked for the next business day and waiting for your office in the morning — name, number, address, and what the customer actually said.
The escalation promise
An answering service takes a message. GLOOP runs a chain — and the chain doesn’t stop until a person owns the call.
The moment an emergency is confirmed, your on-call tech is paged with the caller’s name, number, and problem.
The tech confirms. A person is on it, the caller is told so, and the clock stops.
No answer within minutes? It climbs the ladder — the next name on the roster, then the owner. Silence is never the end of the line.
Straight pricing
Pick by how many after-hours calls your shop gets. Every plan is the full dispatcher — answering, triage, paging, booking, and a record of every call.
- Calls past your plan: $0.99 each. No per-minute meters, no surprises.
- One-time setup: $499 — and it’s covered by the guarantee below.
No monthly bill until we dispatch your first paying job. If that never happens in your window, the $499 setup comes back in full.
Honest answers
The questions every shop owner asks us, answered the same way we answer on the phone.
Is it really AI?
Yes — and it says so on every call, in the first breath. Your callers always know they’re talking to your shop’s AI assistant, and every call is recorded so you can hear exactly what was said. We’d rather win on how well it works than on fooling anybody.
Does it replace my office staff?
No. It covers the hours they’re off — nights, weekends, holidays. Your people keep the daytime, the relationships, and the judgment calls. GLOOP just makes sure the phone is answered like a person’s awake when they’re not.
What if it can’t handle a call?
Then a human is one escalation away. Emergencies are paged to your on-call tech until a person acknowledges, and anything the assistant can’t sort out gets captured and flagged for your team — never dropped, never guessed at.
Can it book into our system?
That’s what week-one onboarding is for. We set up the booking path with your shop — your software, your roster, your escalation ladder — before the first live call ever rolls over.
Hear it sell itself
Don’t take a brochure’s word for it. Soon you’ll be able to call our sales line, talk to the night shift yourself, and throw your hardest 2 a.m. call at it — before you ever hire it.